The defects of the goods sold shall be eliminated, the defective goods shall be replaced and returned in accordance with the Rules for the Return and Replacement of Goods approved by the Order of the Minister of Economy No 217 of 29 June 2001 “On the Approval of the Rules for the Return and Replacement of Goods”.
The Buyer shall have the right to return the Goods by notifying the Seller in writing (by e-mail, specifying the Goods to be returned and their order number) no later than 7 (seven) working days after the date of delivery.
The following details must be provided: the Customer’s name, the order number from which the return is to be made, the specific goods to be returned and the reasons for the return.
This is a prerequisite for the refund of the returned goods. The customer shall pay the transport costs for the return or exchange for another product.
In the event of a return, a refund shall be made within 14 working days of the date of acceptance of the returned goods. In all cases, money for returned goods shall be paid only to the bank account specified by the payer on the return form. Shipping costs are not refundable.
