WHAT ARE THE PAYMENT OPTIONS?
Using online banking. Via Paysera payment system.
By wire transfer. After choosing this payment method, transfer the money to our intimatehome.lt bank account.
Payment details:
Recipient: Mindaugo projektai, MB
IBAN: LT13 3500 0100 1031 3033 (PAYSERA LT UAB)
Company code: 304291079
Purpose of payment / Contribution code: the order number must be specified.
WHAT ARE THE DELIVERY OPTIONS?
Pickup free of charge on-site at Mokslininkų str. 12, Vilnius
Delivery to OMNIVA, LP EXPRESS parcel machines.
Delivery to your address via OMNIVA couriers.
Delivery price starting from 3 €.
For orders of 50 € or more, delivery is free of charge.
WHEN WILL I RECEIVE THE GOODS?
Once your order is paid for, the goods are delivered within 3-6 working days (Mondays - Fridays).
EXCHANGE AND RETURN OF PURCHASES
The defects of the goods sold shall be eliminated, the defective goods shall be replaced and returned in accordance with the Rules for the Return and Replacement of Goods approved by the Minister of the Economy by Order No 217 of 29 June 2001 "On the Approval of the Rules for the Return and Replacement of Goods".
The Buyer has the right to return the Goods by notifying the Seller in written form (by e-mail, specifying the Goods for return and the order number) no later than 7 (seven) working days after the date of delivery.
The following details must be provided: the Customer's first/last name, the order number from which the return is to be made, the specific goods to be returned and the reasons for the return.
This is a prerequisite for the refund of the returning goods. The customer shall pay the transport costs for the return or exchange for another product.
In the event of a return, a refund will be made within 14 working days from the date of receipt of the returned goods. In all cases, money for returned goods will be paid only to the bank account specified by the payer on the return form. Shipping costs are not refundable.
HOW TO LOOK AFTER MY CANDLES?
Do not leave candles unattended.
Keep burning candles away from children, animals, curtains and flammable objects.
If black smoke appears, cut the wick, which should be clean and no longer than 6 mm.
If you want to tilt the wick towards the centre, be careful to do so when the wax is still warm. Allow the candle to become stiff before lighting again.
Do not light the candle until the very end. Always leave at least 5 mm of unmelted wax at the bottom.
Protect the surface on which the candle rests (our luxurious mahogany or oak trays are perfect for this).
